Product Information & Contractual Conditions *
The administration of the cloud solution as well as
all inclusive functions are carried out via a web interface, which is accessible
within all common browsers. The package versions are nodes-capable solutions to
connect multiple cloud storages and manage it through a single interface. The
packages allow the creation of a cloud network (Cloud Hub) to transfer files
between clouds and to manage multiple clouds via a web interface (UI). Depending
on the package version, they contain the specified main storage and the number
of email accounts consisting of emaildomains from available servicedomains of
the provider network, each with 2 GB of email storage, which are set up manually
upon request. Other pre-defined features such as productivity tools (Collabora
or OnlyOffice document editing) are already integrated on a fair use concept
that can optionally be upgraded to the full version as well and organization tools (calendar,
tasks,
contacts)
are available in the higher-end package versions. Optionally, storage packages
for expanding the cloud solution are available, which are hardlinked to main
memory and then available as additional storage through the respective folders.
Part of the contract is
solely the technical provision of storage and the administration of the
necessary resources and any bookable options that are in the sole administration
area of WebCloud24.com. Each individual package refers to a software-driven
storage product that defines one (1) cloud account at a time. The duration of
the cloud solution is freely selectable between one month and one year. Billing
takes place in advance for the entire selected term. The monthly payment will be
subject to a one-time setup fee. With the annual payment method, we do not
charge a set-up fee. There will be an automatic contract renewal if the
cancellation is not made on time, at the latest 30 days before the end of the
current booking period. With the expiration date, all services will be
permanently suspended and all files stored in the cloud will be irretrievably
removed. We reserve the right to discontinue services immediately if: Delayed
payment occurs, payments fail, chargebacks occur or renewal bookings fail.
Promotional prices are for the first period of validity (duration) unless
otherwise stated. Thereafter, the regular standard prices apply. Changes to the
current prices, for the applicable rates, are at the sole discretion of
WebCloud24.com. Promotions, discounts or free add-ons must be added to the
shopping cart with a promotional code during the order to be considered for the
current purchase. Promotions are subject to additional conditions and can not be
combined with other promotions!
We have no influence on the functions and the
development status of the operating system "Nextcloud" as well as the existing
apps and synchronization software. Even
if these functions or types of use are available free of charge, you may enter
into a separate contract with the respective manufacturer, regardless of the
tariff package purchased here. The specification and operation is valid at the
time of publication by the manufacturer and may change or be discontinued at any
time. We do not accept any support or liability for intermediates of this type
or third party suppliers nor do we warrant the expected or described
functionality of the manufacturer. Access to the management interface is granted
via a service URL or sub-domain which is the property of the operator and is
only provided for the purpose and duration of the contractual relationship.
Extra options are subject to separate contract terms and can be ordered during
the order or afterwards. As a safeguard, deleted files in the main storage are
kept in the trash if there is enough main storage available, but at the latest
for 20 days. The backup of our servers takes place daily to prevent failures or
total losses. Account-based backups are not created and must be performed by the
customer using synchronization software on a local computer.
We do not limit the usability
of the file formats in the cloud, except the ones that are offered for download
only to a large mass, which are security-critical, violate applicable law or
serve the purpose of harming our servers or other target devices. Furthermore,
it is not allowed to use illegal forms of utilization! This includes, but is not
limited to, the distribution of spam or the impairment of servers and software
operations as well as the reputation of the subdomains, service URLs, IP
addresses and all other services provided. In the event of a breach of these
Terms of Use, we immediately discontinue the provision of the service and
reserve the right to take legal action. The services booked are personal and it
is not permitted to pass these on to third parties or resell them in any way. As
the technical facilities are shared resources, all unlimited functions are
subject to the fair use policy and require prudent, responsible use by each
individual user. The information on the processing of personal data when using
our service can be found in our
privacy policy.
If you act as a business yourself and process personal data in the cloud, you
must independently inform the individuals concerned of the nature and purpose of
the data processing and obtain their explicit consent.
The product range of
WebCloud24.com is only available through the InternetServiceProvider.one
Provider Network and consists of various product components of Strato AG, Ionos
SE and Ionos Cloud GmbH as well as services of InternetServiceProvider24.com and
the open source solution "Nextcloud". At any time, additional contractual
partners may be called in and parts or services may be outsourced to third
parties, provided that this serves to ensure the operation or the performance
described.